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FAQ Page

1. How long will my order take?

All delivery times are tagged at the checkout section. Once you place an order, you should receive a confirmation email which states your estimated delivery time. Usually, Delivery takes 24-48 business hours to places in Abuja, 3-7 business days to Lagos and other Nigeria states, and 5-10 business days internationally.

2.Do you ship outside Nigeria? What are the fees?

Yes we do. There are different shipping costs for the different countries outside Nigeria which you will be able to navigate through at checkout. Please note that there might be custom fees on some shipments. In the event that custom fees are incurred, these fees are liable to the receiver. Delivery takes 5-10 business days internationally.

I’m not sure what products to get, I need guidance

Send us a message on Instagram @theglamkeeks or via Whatsapp on +2349081797343. Detail your skin concerns or makeup needs and we should get back to you on the best routine and products that would be suitable for you. You can also visit us in-store at Emmanuel Plaza, P.O.W. Mafemi Crescent, Jabi, Abuja.

4. I would like to pick up my product, where do I go?

We have a store at Emmanuel Plaza, P.O.W. Mafemi Crescent, Jabi where you can shop with us, or pickup purchased items. To choose a pickup option, select pick up as the delivery option during checkout.

5. Can I cancel or change my order?

Yes you can. Requests for order cancellation and changes should be done at the earliest as no requests for cancellations or changes can be honoured after orders have shipped.

6. I would like a refund, is this possible?

Unfortunately, due to the nature of the products we sell – we do not offer refunds. We can only offer exchanges when the order has not left our store.

7. How can I reach you?

You can reach us by sending us a mail at [email protected], sending us a direct message on any social platform @theglamkeeks or sending us a WhatsApp message and calling us at +2349081797343. Your messages will be responded to within our work hours.

8. When are you open?

We are open Mondays to Saturdays from 10am to 5pm. We are also open on public holidays.

9. Can I get a discount?

We usually have promotions running with a discount code made available on our landing page. Connecting with us on social media also lets you stay ahead and save some money.

 

 

 

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